Episode 49

full
Published on:

26th Jul 2023

Creating a Culture that Listens and Acts on Employee Feedback

Summary:

CheeTung Leong emphasizes the importance of creating a culture of listening and acting on feedback within organizations. He compares this to a married couple who remain happily married despite not talking to each other, highlighting the need for meaningful dialogue between management and employees. Leong provides practical steps to establish open communication, encourage feedback, and take prompt action based on the feedback received. He also emphasizes the importance of recognizing positive behaviors and involving employees in decision-making processes. Leong suggests leveraging technology, such as employee feedback platforms and pulse surveys, to gather feedback efficiently and identify areas for improvement. By actively listening and taking meaningful action, organizations can foster a culture of continuous improvement and engagement.

Key Takeaways:

  • Establish open communication through active listening to encourage employees to share their thoughts, ideas, and concerns.
  • Act promptly and decisively based on the feedback received to demonstrate its real impact.
  • Provide updates on the progress made and involve employees in decision-making processes to build trust and reinforce the value of feedback.
  • Recognize positive behaviors and celebrate achievements to foster a positive feedback loop.
  • Leverage technology, such as employee feedback platforms and pulse surveys, to gather feedback efficiently and identify areas for improvement.


Quotes:

"By valuing and acting upon feedback, you can drive engagement, boost productivity, and fuel continuous improvement."

"Encourage employees to share their thoughts, ideas, and concerns in a conversation."

"Act promptly and decisively based on the feedback that you've gotten."

"Creating a feedback culture requires consistent two-way communication and follow-up."

"Feedback isn't just about addressing problems. It's also about recognizing positive behaviors."


Timestamp

[0:00:00] Introduction to the importance of feedback in organizations

[0:00:28] Establishing open communication through active listening

[0:00:58] Taking prompt and decisive action based on feedback

[0:01:18] Providing updates and involving employees in decision-making

[0:01:48] Recognizing positive behaviors and celebrating achievements

[0:02:08] Emphasizing the importance of everyone's contribution

[0:02:28] Leveraging technology for efficient feedback gathering

[0:02:28] HR leaders' responsibility in creating a feedback-friendly environment




Transcript

[TRANSCRIPT]

**:

**:
Next Episode All Episodes Previous Episode

Listen for free

Show artwork for Principal Office Hours

About the Podcast

Principal Office Hours
Real principals. Real talk. No hall passes required.
Finally—a podcast that proves school principals have personalities (and killer insights, too). Every week, join us for candid conversations with K-12 principals who are navigating the beautiful chaos of educational leadership without losing their minds or sense of humor.

Each 40-minute episode features real principals sharing what actually works in school leadership—from handling helicopter parents and budget nightmares to building school culture that doesn't make everyone roll their eyes. Consider this your professional development that doesn't feel like professional development.

Our guests aren't afraid to share their epic fails alongside their victories. They'll tell you about the initiative that spectacularly bombed during assembly, right before revealing how they turned their school's reading scores around. It's educational leadership with the BS filter turned off.

Whether you're currently wearing the principal badge, aspiring to the big chair, or teaching while secretly taking notes on what you'd do differently, Principal Office Hours delivers actionable strategies you can implement faster than a student being sent to detention.

Subscribe now and join the faculty lounge conversation that's too real for the school board meeting. New episodes drop every week. Warning: May cause spontaneous leadership growth and occasional inappropriate laughter during staff meetings.

About your hosts

CheeTung Leong

Profile picture for CheeTung Leong

Jim Kanichirayil

Profile picture for Jim Kanichirayil
Your friendly neighborhood talent strategy nerd is the producer and co-host for The HR Impact Show. He's spent his career in sales and has been typically in startup b2b HRTech and TA-Tech organizations.

He's built high-performance sales teams throughout his career and is passionate about all things employee life cycle and especially employee retention and turnover.